Is pickup available?

Unfortunately, we don't offer pickup services. We currently operate through delivery only.

Can you combine shipping?

We can ONLY combine shipments before your order is packed and a tracking number is generated. If combined, any additional shipping fees you paid will be refunded.

PREORDERS

By placing a preorder, you acknowledge and agree to the following terms and conditions:

1. Order Fulfilment: Preorders will be fulfilled subject to supplier availability and on a first-come, first-served basis.
2. Deposits: All deposits are non-refundable, except where production is cancelled or the supplier is unable to fulfil the order.
3. Release Dates: Estimated release dates are provided by the supplier and may change without prior notice
   

Shipping of Preorders

To ensure the fastest possible delivery, please place separate orders for preorder items and items that are currently in stock.

If a preorder item and in-stock item are purchased in the same order, the entire order will be shipped together once the preorder item becomes available.

You may request to have the available item shipped separately before the preorder item arrives. Additional shipping costs will apply for the separate shipment.

How do you package items for shipping?

Items are packed in plain brown boxes and secured with protective materials such as bubble wrap or paper fill whenever possible to keep products safe during transit.

To help reduce waste, we also reuse boxes and other suitable packaging materials when available.

What courier do you use to ship orders?

We ship all orders using New Zealand Post.

Will my order come with a tracking number?

Yes. Once your order has been packed, a tracking number will be provided so you can track the progress of your delivery.

Do you ship outside New Zealand and Australia?

Unfortunately, we currently only deliver to addresses in New Zealand and Australia.

Do you ship to Australia?

Yes, we ship to Australia!

We offer standard shipping to Australia for $55 AUD. Your order will be carefully packed and dispatched once your purchase has been processed.

Delivery typically takes 5–12 business days from the date your order is dispatched. Once your order has been shipped, you’ll receive tracking information so you can follow its journey.

Please note that delivery times may vary slightly depending on your location, courier delays, and other factors outside of our control.

When do you restock?

We restock randomly, so there isn’t a fixed schedule for when new Koikoi Droplets arrive. The best way to stay updated is to check back regularly or subscribe to our mailing list for restock announcements. Stock can be limited, so we recommend grabbing your favourites when they’re available.

Do you sell on Trade Me?

Yes, we’ve been selling on Trade Me since 2023. While most of our stock is now available through our online store, we still list selected exclusive products on Trade Me from time to time.